Large Company

Q1. How often do you use the IPOI's services?

Q3. Digital communication channels have become increasingly important to business during the COVID-19 pandemic. Based on your recent experiences, to what extent do you agree or disagree that the IPOI has maximised the use of digital communication channels in providing services to customers during the COVID-19 pandemic. *

If you answered 'disagree' or 'strongly disagree' above please let us know why.

Q5. Based on your recent experiences and interaction with IPOI staff whether by telephone, email or by post, to what extent do you agree or disagree with the following statements when thinking about IPOI's overall customer service?

(a) IPOI Staff were professional.

(b) IPOI Staff were knowledgeable.

(c) IPOI staff understood your needs and responded clearly to your enquiries and requests.

(d) Any issues that you encountered were easily resolved.

(e) You are satisfied with the overall level of customer service provided.

If you answered 'disagree' or 'strongly disagree' to any of the above please let us know why.

Q6. Based on your recent experiences, how satisfied are you with IPOI's website and the information on intellectual property rights and procedures provided via the website.

(a) It was easy for me to find the information I was searching for.

(b) The information is/was sufficient for my needs.

(c) The design of the website is user-friendly.

If you answered 'disagree' or 'strongly disagree' to any of the above please let us know why.

Q7. Based on your recent experiences with the e-services on the IPOI's website, to what extent do you agree or disagree with the following statements?

(a) Overall, the IPOI's e-services work well and are generally error free.

(b) The IPOI's online fee payment service is easy to use.

(c) Payment issues are resolved in a timely manner.

(d) Overall, you received a consistent level of service during all online interactions with the IPOI.

If you answered 'disagree' or 'strongly disagree' to any of the above please let us know why.

Q8. Based on your recent experiences, how satisfied are you with the information which the IPOI provides via its publications; Official Journal, information brochures, annual reports, decisions.

(a) Official Journal.

(b) Information Brochures.

(c) Annual Reports.

(d) Decisions.

If you answered 'disagree' or 'strongly disagree' to any of the above please let us know why.

Q9. If you would like to share any additional comments, experiences or feedback, please write your suggestion in the space provided: